Terms
Elsen Warranty
The Elsen Ribbon printer comes with a one year manufacturer’s warranty. Elsen guarantees against any defects and will repair or replace if the printer is faulty. If the fault is due to mishandling or improper use, the purchaser will be liable for repairs, postage and associated costs . Please contact your distributor for further information:
Returns & Replacements
Returns or replacements will not be accepted 30 days after the invoice date.Printers or products cannot be returned or replaced without prior authorisation. Please send an email with a list of the items to be returned, your invoice number and the reason for the return.If the Printer and the items purchased have not been opened or used (includes instalment of the Elsen Print program) we will return the cost of the printer and the products however we cannot return the cost of shipping or postage.Items returned must be eligible for resale. We do not sell used or second hand printers or products.
The return time may take up to 4 weeks from the approved returned date.Please allow time to: 1) Receive your returned products (3-5 business days)2) Process your return (3-5 business days)3) Our Bank to process the refund request. (5-10 business days)
Refunds for orders placed online or by phone are credited back to the original credit card or method in which the order was purchased. We do not send, receive or refund cash payments.
The return time may take up to 4 weeks from the approved returned date.Please allow time to: 1) Receive your returned products (3-5 business days)2) Process your return (3-5 business days)3) Our Bank to process the refund request. (5-10 business days)
Refunds for orders placed online or by phone are credited back to the original credit card or method in which the order was purchased. We do not send, receive or refund cash payments.
Faulty Products
If a product received is faulty please contact us immediately and we will replace the item at fault. We need to receive the faulty item prior to the replacement item being sent.
Cancellations
If a cancellation is required less than 24 hours prior to the scheduled shipping, a $15.00 cancellation fee may apply.
Prices
All products are subject to Australian GST and prices may be subject to change without notification. The prices on this website are correct as of August 2019.
Delivery
We use Australia Post to deliver the Elsen Products. All orders are lodged directly with Australia Post and receive a tracking number. If you would like a quote regarding delivery charges please contact us and provide your postcode, using the contact form. Click hereYou can estimate your postage by going to https://auspost.com.auElsen Boxed is 42Lx 23W x 23H Postcode from: 2153Overseas orders: Please contact us here.
Elsen Printers from Overseas Distributors/sellers
If you have not purchased an Elsen Printer from Australia but from an overseas distributor/seller, we suggest you contact Elsen Machinery directly.ww.elsen-machinery.be /en
Fraud
Any persons engaged in illegal activities involving the Elsen Ribbon Printer or this website will be subject to civil and criminal sanctions and prosecution. It is illegal to place orders under a false name with fraudulently obtained credit cards or without the consent of the cardholder. All persons found to have placed a fraudulent order will be prosecuted.
Privacy Policy
We respect the right to privacy regarding your personal information. We ensure that all personal information is handled securely in accordance with the National Privacy Principles.Information retained will only be shared with approved financial institutions regarding processing and payment of orders.We do not share your information with marketing or research companies. Your information is protected and secure.
Trademarks & Copyrights
All material on this website including but not limited to images, illustrations, and video clips, is protected by copyrights, trademarks, and other intellectual property rights. Pictures are not be copied, reproduced, modified, uploaded, posted or distributed without written consent of Elsen Machinery, Elsen Ribbon Printer or InMotion Productions Pty Ltd.